📦 Shipping Policy – Bergman Triathlon

1. Event-Related Deliverables

• Race kits must be collected in person during athlete check-in. No race kits will be shipped unless specified for virtual participation.

• E-certificates, race results, and official photos will be sent via email after the event.
  
  

2. Bergman Apparel & Merchandise

We offer Bergman-branded apparel and merchandise through our official store.

Shipping:

• Orders are shipped within 5–7 business days after confirmation.

• Tracking details will be shared via email or SMS once dispatched.

• Delivery timelines may vary by location.

Exchange Policy:

• Products can only be exchanged if:

  • The wrong size was shipped.

  • The product is defective or damaged on arrival.

• Exchange must be requested within 7 days of delivery with valid proof (photo/video) sent to our support team.

Non-Exchangeable Conditions:

• No exchanges or returns will be accepted if:

  • The product has been used.

  • Original tags are broken or removed.

  • The product was damaged due to improper use or washing.

Refunds:

• No refunds are provided for apparel or merchandise purchases unless the product is out of stock or cannot be exchanged.
  
  

3. Undelivered / Returned Items

• If a shipment is returned due to an incorrect address or failure to receive, the customer must bear re-shipping costs.

• If the item is undeliverable and unclaimed for over 15 days, the order will be considered closed.