Overview
Our Exchange policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a exchange.
To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your replacement, we require a receipt or proof of purchase.
Shipping Policy for Bergman Triathlon Merchandise in India:
- Order Processing Time: All orders for Bergman Triathlon merchandise will be processed within 4-5 business days after the payment is successfully received.
- Shipping Methods: We offer standard shipping services for all orders within India.
- Shipping Time: The estimated delivery time for standard shipping is 3-10 business days from the date of order processing. Please note that delivery times may vary based on your location and external factors such as holidays or unforeseen circumstances.
- Shipping Fees: A shipping fee of 150 will be applicable for orders below 1999.00. Enjoy complimentary shipping for orders totaling 1999.00 and above.
- Order Tracking: Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status of your delivery.
- Shipping Restrictions: Bergman Triathlon merchandise is currently only available for shipping within India. We do not offer international shipping at this time.
- Incomplete or Incorrect Address: It is the responsibility of the customer to provide a complete and accurate shipping address. Bergman Triathlon is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Any additional shipping charges incurred due to such errors will be the customer’s responsibility.
- Delivery Issues: If you encounter any issues with the delivery of your order, please contact our customer support team at info@dscorg.in for assistance.
- Shipping Updates: Customers can subscribe to receive shipping updates by providing their email address during the checkout process. We will keep you informed about the status of your order.
Exchanges,Returns & Refund Policy
At Bergman, we value your satisfaction and strive to provide high-quality merchandise. If you find that your purchase does not meet your expectations, we have a transparent refund policy in place to ensure your confidence in our products. Please review the following terms:
- Eligibility for Refund:
- Refunds are applicable for items that are damaged, defective, or significantly different from what was described on our website.
- Timeframe for Refund Requests:
- Refund requests must be submitted within 7 days of receiving the merchandise.
- Condition of Returned Items:
- To be eligible for a refund, the item must be unused, unwashed, and in its original packaging with all tags attached.
- Initiating a Refund:
- To initiate a refund, please contact our customer service team at info@dscorg.in with your order number, a description of the issue, and supporting images if applicable.
- Approval Process:
- Refunds are subject to approval by our customer service team. Once your request is received, we will review the information and notify you of the approval status.
- Refund Process:
- If approved, the refund will be processed within 14 – 20 Working days of receiving the returned item. The original payment method will be credited.
- Shipping Costs:
- Shipping costs are non-refundable. The customer is responsible for the cost of returning the item unless the return is due to an error on our part.
- Exchanges:
- If you prefer an exchange instead of a refund, please indicate this in your refund request. Exchanges are subject to product availability.
- Cancellations:
- Once an order is placed, it cannot be canceled. Please review your order carefully before completing the purchase.
- Contact Information:
- For any inquiries or concerns regarding refunds, please contact our customer service team at info@dscorg.in
Please note that this refund policy applies specifically to Bergman merchandise. For event-related inquiries, kindly refer to the event’s terms and conditions www.dscorg.in. We appreciate your understanding and cooperation in adhering to these guidelines. Your satisfaction is of utmost importance to us, and we are here to assist you throughout the process.
For replacement You need to send the consignment to below address.
Deccan Sports Club
Apurva towers E/G 1 13th Lane
Rajarampuri Opp Swami Puravtha Kolhapur Pin code – 416008
Customer care number- 8208172409.
Need help?
Contact us at info@dscorg.in for questions related to refunds and returns.